Contact Us
+123 456 7890
+123 456 7890
Customer Support:
support@backalleykicks.com
1569 Ave, New York,
NY 10028, USA
Frequently Asked Question!
Please review your email inbox as you should receive a tracking number notification. Anticipate delivery within approximately 8-13 days; however, delays may occur due to customs inspections or weather conditions. If your item has not arrived within 25 days, kindly reach out to our customer service team for assistance, and we will facilitate re-delivery or a refund.
The shipment requires transit from our logistics warehouse to your location, typically spanning 7-10 days. Once the package reaches your country and is collected by the courier, tracking information will be updated accordingly.
To acquire the return address, kindly reach out to customer service. Please note that the return address is located in China, and you are responsible for covering the shipping expenses. Refunds are available before shipment or upon return of the item. Once your order has been dispatched, cancellations or refunds cannot be processed.
For assistance with obtaining the return address, please reach out to our customer service team. Kindly note that the return address is located in China, and you will be responsible for covering the shipping costs.
We are unable to process claims for damaged shoe boxes. However, if there are issues with the product itself, we can offer a refund or resend it.
We provide coverage for 90% of countries, excluding those in Africa and remote island nations.